What you give us directly

• Account information — name, phone number, email, and password (or your Google account details, if you sign in with Google).
• Profile details — photo, address, ward/municipality/district, and preferred language.
• Booking information — service category, date and time, service address, notes, and any photos attached to a request.
• Professional verification data — for anyone registering as a Professional: ID details, certifications, skill categories, service areas, and references.
• Payment details — billing information and transaction references, handled through our payment partners. Kaamwala never stores full card or wallet credentials on its own servers.
• Messages and reviews — anything you send through the Platform or to support, including ratings and complaints.

What we collect automatically

• Device and usage data — IP address, browser and device type, pages viewed, and timestamps.
• Location — approximate or precise, with your permission, to match you with nearby Professionals.
• Cookies — for login state, security, and saved preferences like your city. More in Section 6.
• OTP logs — timestamps and delivery status for one-time passcodes, never the code itself once it expires.

What we receive from others

• Basic profile details from Google, if you sign in that way.
• Payment confirmation and status from our payment gateway partners.

• Create and manage your account, and sign you in via password, OTP, or Google.
• Match customers with available Professionals and process bookings end to end.
• Verify a Professional's identity and history before their profile goes live.
• Process payments and keep accurate transaction and booking records.
• Send booking confirmations, status updates, and service notifications.
• Respond to support requests and resolve disputes between customers and Professionals.
• Detect and prevent fraud or abuse of the Platform.
• Keep the Platform secure — session management, rate limiting, audit logs.
• Understand usage through aggregated, de-identified analytics.
• Send offers and updates, where you haven't opted out.

We don't sell your information. It's shared only when:

• Fulfilling a booking — your name, address, and phone number go to the assigned Professional; their name, photo, and rating come to you.
• Working with service providers — hosting, SMS/OTP delivery, payments, and infrastructure partners, bound by confidentiality.
• Required by law — court orders, government requests, or to protect the safety of Kaamwala, our users, or the public.
• A business transfer — if Kaamwala is acquired or merges, your data may transfer as part of that deal, still under this policy.
• You've agreed to it — for any other purpose we've told you about at the time.

We keep personal information for as long as your account is active, and as needed to run the Platform, meet legal obligations, and resolve disputes. Booking and transaction records are generally kept for accounting purposes even after your account closes. You can ask us to delete your account, as described in Section 7, subject to what we're legally required to retain.

We use encrypted connections (HTTPS/HSTS), hashed password storage, session integrity controls, restricted access to admin systems, and ongoing security review of our codebase. No system is 100% secure, and we can't guarantee absolute protection — but if a breach affects your data, we'll notify you and the relevant authorities where the law requires it.

• Essential — keep you logged in and protect against cross-site request forgery. Can't be disabled without breaking the Platform.
• Preference — remember your selected city and display settings.
• Offline cache — our service worker caches some pages locally on your device for faster, offline-friendly loading. This never touches our servers.

You can manage cookies in your browser, though disabling essential ones may stop you from logging in or booking.

• Access and correction — update most of your profile directly from your dashboard.
• Deletion — request account and data deletion using the contact details in Section 10, subject to legal or accounting retention.
• Marketing opt-out — stop promotional messages while still getting essential booking notifications.
• Location — turn off location access anytime in your device settings; some matching may be less precise as a result.

The Platform isn't directed at anyone under 18, and we don't knowingly collect information from children. If you believe a child has shared data with us, contact us and we'll remove it.

We may update this policy as our practices or legal requirements change. We'll post the revised version here with a new "last updated" date, and give additional notice — in-app or by email — for significant changes.

Questions or requests about this policy or your data: